EXPECTED PRODUCT RELEASE DATE:
08.06.2021 (Subject to change)
IMPORTANT NOTES:
Order edits or quantity changes may be difficult once the pre-order period ends due to the merch items being produced according to the number of orders placed during the pre-order period.
Exchanges or refunds will not be allowed for reasons other than a manufacturer defect.
Due to the effects of COVID-19, processing/shipping in general may be delayed and take longer than the standard high volume time frame of 5-8 business days for this particular merch collection. The shipping speed applies after the order has been processed.
Shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country’s shipping restrictions before placing an order.
Please remember to film an unboxing video, check the product condition immediately upon receipt, and contact our customer service department at [email protected] for faulty products, defects, or any other issues within 7 business days of delivery.
PRODUCT INFO:
PHOTOBOOK – 1ea / 200p / 167 x 217 x 22.5mm
FAMILY PHOTO & FRAME – Family Photo 1ea / Frame 1ea / Photo 130 x 180mm, Frame 162 x 197mm
PHOTO CARD SET – 7 photocards per set / Paper Bag 69 x 99mm, Photo Card 55 x 85mm
MATERIAL – Paper** The outer box/case/cover is made for protecting the product underneath. Small scratches, flaws, discoloration, etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.** Product description and preview image are for reference only and subject to change. Actual product may vary from image shown.
ORDER PROCESSING & SHIPPING:
Once a product releases in Korea, it takes about 2-3 business days for it to arrive at our warehouse in the U.S. (if there are no unexpected delays). Upon arrival, order processing will begin.
Orders are typically processed within 2-3 business days (normal volume) if all items in the order are in stock. For high volume orders, it can take anywhere between 5-8 business days (subject to change) for processing. The shipping speed applies after the order has been processed.
If you place an order that includes one or more items that are in pre-order or back-order, shipping will occur once all items within that order are available to ship together, so please place separate orders if you would like in-stock items shipped sooner than any pre-order or back-order items.
Import/customs duties, taxes, and charges are NOT included in the price of the item or shipping costs. Any additional import fees are the buyer’s responsibility.
[한국 배송문의] 한국배송의 경우, 웹사이트를 통해 가장 저렴한 해외배송을 선택하셔서 결제하시면 됩니다. 배송 주소는 꼭 한글로 작성 부탁드리며, 결제하신 해외배송비에서 실배송시 사용될 택배비용을 제외한 차액은 배송시 환불해 드리도록 하겠습니다. 택배배송은 한국에 실거주 하시고 개인통관번호를 보유하고 계신 고객님께만 가능합니다. 배송정보 작성시 개인통관번호는
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